return and refund policy
BAMBOO MATTRESS
Thank you for considering Unelma®!
If you have a problem with the Unelma® Mattress within the first 101-nights, get in touch with us, and we’ll help you handle the entire process.
A return label will be sent to you and a return issued as soon as it is shipped back to us. The Unelma® Mattress has a 12-year limited warranty cover! Don’t hesitate to contact us if you experience any manufacturing issue. We’re always happy to be of service.
Permitted returns are subject to return shipping/delivery fees. All permissible returns must first be authorized. Unauthorized returns are not allowed. To obtain your Return Service Order (RSO) number contact us at the Unelma® Customer Service Center on (866) 591-9194 before you return any product.
BAMBOO PILLOW
Thanks for considering Unelma®!
If you don’t think the Unelma® Pillow is for you, get in touch with us and we’ll help you process the entire process.
A return label will be sent to you and a return issued as soon as it is shipped back to us. The Unelma® Pillow has a 6–year limited warranty covering! Don’t hesitate to contact us if you experience manufacturing problems. We’re always happy to be of service.
Permitted returns are subject to return shipping/delivery fees. Permissible returns must all be authorized. Unauthorized returns are not allowed. To obtain your Return Service Order (RSO) number contact us at the Unelma® Customer Service Center on (866) 591-9194 before you return any product.
THE ADJUSTABLE BED
Thanks for considering Unelma!
The adjustable bed has a complex nature that makes it non-exchangeable, non-refundable and non-returnable.
The Unelma Adjustable Bed has a 6-year limited warranty covering! Please contact our customer service center on (866) 591-9194 if you experience any technical difficulty or manufacturing problem. We’re always happy to be of service.
BAMBOO SHEETS
Thanks for considering Unelma®!
The nature of the product does not permit returns or trial periods; however, we offer a 3-year warranty for this product!
There is a 3-year limited warranty coverage for the Unelma® Sheets. Don’t hesitate to contact us if you encounter any manufacturing problem. We’re always happy to be of service.