return and refund policy

BAMBOO MATTRESS

Thank you for considering Unelma®!

If you have a problem with the Unelma® Mattress within the first 101-nights, get in touch with us, and we’ll help you handle the entire process.

A return label will be sent to you and a return issued as soon as it is shipped back to us. The Unelma® Mattress has a 12-year limited warranty cover! Don’t hesitate to contact us if you experience any manufacturing issue. We’re always happy to be of service.

Permitted returns are subject to return shipping/delivery fees. All permissible returns must first be authorized. Unauthorized returns are not allowed. To obtain your Return Service Order (RSO) number contact us at the Unelma® Customer Service Center on (866) 591-9194  before you return any product.

BAMBOO PILLOW

Thanks for considering Unelma®!

If you don’t think the Unelma® Pillow is for you, get in touch with us and we’ll help you process the entire process.

A return label will be sent to you and a return issued as soon as it is shipped back to us. The Unelma® Pillow has a 6–year limited warranty covering! Don’t hesitate to contact us if you experience manufacturing problems. We’re always happy to be of service.

Permitted returns are subject to return shipping/delivery fees. Permissible returns must all be authorized. Unauthorized returns are not allowed. To obtain your Return Service Order (RSO) number contact us at the Unelma® Customer Service Center on (866) 591-9194  before you return any product.

THE ADJUSTABLE BED

Thanks for considering Unelma!

The adjustable bed has a complex nature that makes it non-exchangeable, non-refundable and non-returnable.

The Unelma Adjustable Bed has a 6-year limited warranty covering! Please contact our customer service center on (866) 591-9194 if you experience any technical difficulty or manufacturing problem. We’re always happy to be of service.

BAMBOO SHEETS

Thanks for considering Unelma®!

The nature of the product does not permit returns or trial periods; however, we offer a 3-year warranty for this product!

There is a 3-year limited warranty coverage for the Unelma® Sheets. Don’t hesitate to contact us if you encounter any manufacturing problem. We’re always happy to be of service.

We are not doing exchanges or returns due to COVID-19. Do not hesitate to contact us if you have any questions.