Unelma Mattress Warranty

Unelma has an unprecedented twelve (12) year limited mattress warranty

Every Unelma mattress comes with a 12-year limited warranty. Our products are built to last and we’re confident about the quality of the products. However, we’re not ignorant of the fact that things sometimes go wrong. With this limited mattress warranty, you get to enjoy some specific legal rights.

Our limited mattress warranty covers every Unelma mattress purchased through our authorized dealers or directly from us, and must be located in the US (Minus US territories) or Canada.

This warranty is non-transferable and applies to only the original purchaser and is limited to what is herein described. It also extends from the original date of purchase of the original product.

No warranty will extend beyond what is described hereof. This warranty is only applicable to mattresses that are in normal in-home consumer status, while mattresses used for commercial or medical use are specifically excluded.

The Limited Warranty in no way applies to “demos” or floor models (except those specified herein) or to any product retailed by an unauthorized retailer, including without limitation, any unauthorized retailer on any third part website, including eBay, Amazon, Craigslist, and so on.

The Unelma mattress design is to be used on firm, non-spring, solid-surface foundations or any adjustable bed base structurally capable of providing support for the weight of the Unelma mattress and the user in question. This limited warranty and all our other performance warranties are predicated on tests carried out on “sets” comprising of our foundation/adjustable bed bases and mattresses.

THEREFORE, THIS LIMITED WARRANTY OR ANY OTHER WARRANTY WHETHER IMPLIED OR EXPRESSED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTY AS TO FITNESS FOR A PURPOSE AND MERCHANTABILITY, WILL BE VOID IF A PURCHASER USES AN INAPPROPRIATE FOUNDATION, BED FRAME, BOX SPRING OR ADJUSTABLE BED BASE WITH THIS MATTRESS.

The following items are covered by our limited warranty during normal wear:

  • Any deterioration that causes any visible indentation that is more than an inch which is not in any way connected to a sag or indentation resulting from any use of unsupportive or improper foundation or adjustable bed base on the mattress.
  • Physical flaws that might cause a crack or split on the foam material, regardless of proper handling and normal usage.
  • Manufacturing defects in the mattress cover’s zipper assembly.
  • The purchaser will not be charged to replace or repair the mattress if Unelma deems it defective in accordance with the terms provided herein in the course of the first twelve (12) years of the original purchase. The purchaser is however responsible for all transportation and handling costs as well as inspection costs connected with the repairs.


The following are not covered under this limited warranty: 

  • Comfort preference.
  • Damage or physical abuse to the cover material and/or structure, including cuts, liquid damage, tears, stains, burns, and so on. However, all warranty defects not occasioned by damage or abuse would be covered under our standard warranty.
  • Any damage associated with improper bed frames, adjustable bases, or foundations.
  • Replacement of any of the accompanying pieces from Unelma’s mattress where there is only one defective piece, unless the accompanying piece is defective also.
  • Demonstration samples or floor models sold at discount prices (check out special warranty for floor models and demos).

Terms of product replacement

Except otherwise specified herein, a purchaser will not be charged to replace or repair the purchaser’s flat foundation or mattress if it is found to be defective in the course of the 12 year limited warranty period, but the purchaser is responsible for every transportation cost connected to these replacements or repairs.

Replacement products do not get new warranty. Replacement product warranty runs from the original purchase date of the replaced product.

Permitted returns are subject to return shipping/delivery fees. Authorization is required for permissible returns. Unauthorized returns are not permitted. To obtain your Return Service Order (RSO) number, contact us at the Unelma® Customer Service Center on (866) 591-9194 before you return any product.

Additional Limitations on Warranty Coverage

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Unelma at the time of replacement. Unelma SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.

Binding Arbitration and Class Action Waiver for U.S. Residents

(a) This section applies to any dispute except it does not include a dispute relating to the enforcement or validity of your, Unelma’s, or any of our licensors’ intellectual property rights. “Dispute” means any dispute, action, or other controversy between you and Unelma concerning your Unelma mattress or this warranty, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under the law.

(b) In the event of a dispute, you or Unelma must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute by U.S. Mail to: Unelma Florida LLC, 1360 NW 65th Ave., Unit A, Plantation, FL 33313,United States. Unelma will send any Notice of Dispute to You by U.S. Mail to Your address, if we have it, or to your e-mail address, if we have it. You and Unelma will attempt to resolve any dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or Unelma may commence arbitration.

(c) You may also litigate any dispute in small claims court in your county of residence or Broward County, Florida if the dispute meets all requirements to be heard in the small claims court. You may litigate in small claims court whether or not you negotiated informally first.

(d) If you and Unelma do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Instead, all disputes will be resolved before a neutral arbitrator, whose decision will be final except for a limited right of appeal under the Federal Arbitration Act. Any court with jurisdiction over the parties may enforce the arbitrator’s award.

(e) Any proceedings to resolve or litigate any dispute in any forum will be conducted solely on an individual basis. Neither You nor Unelma will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No arbitration or proceeding will be combined with another without the prior written consent of all parties to all affected arbitrations or proceedings.

(f) Any arbitration will be conducted by the American Arbitration Association (the“AAA”) under its Commercial Arbitration Rules applying U.S. Federal Rules of Procedure and U.S. Federal Rules of Evidence. The AAA Supplementary Procedures for Consumer-Related Disputes will also apply. For more information, see www.adr.org or call 1-800-778-7879. You agree to commence arbitration only in your county of residence or in Broward County, Florida. Unelma agrees to commence arbitration only in your county of residence. You may request a telephonic or in-person hearing by following the AAA rules. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. The arbitrator may award the same damages to you individually as a court could. The arbitrator may award declaratory or injunctive relief only to you individually, and only to the extent required to satisfy your individual claim.

(g) Unelma will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses as provided below. If you reject Unelma’s last written settlement offer made before the arbitrator was appointed (“Unelma’s last written offer”), your dispute goes all the way to an arbitrator’s decision (called an “award”), and the arbitrator awards you more than Unelmas last written offer, Unelma will give you three incentives: (i) pay the greater of the award or $5,000; (ii) pay twice your reasonable attorney’s fees, if any; and (iii) reimburse any expenses (including expert witness fees and costs) that your attorney reasonably accrues for investigating, preparing, and pursuing your claim in arbitration. The arbitrator will determine the amount of fees, costs, and expenses unless you and Unelma agree on them. For purposes of this limited warranty, an email shall be considered a written communication.

(h) In any arbitration you commence, Unelma will seek its AAA or arbitrator’s fees and expenses, or your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In any arbitration Unelma commences, Unelma will pay all filing, AAA, and arbitrator’s fees and expenses. Unelma may also seek its attorney’s fees or expenses from you in any arbitration. Fees and expenses are not counted in determining how much a dispute involves.

(i) This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes.

(j) To the extent permitted by law, any claim or dispute under this Limited Warranty must be filed within one year in small claims court, an arbitration proceeding, or in court, if so permitted herein. The one-year period begins when the claim or Notice of Dispute first could be filed. If a claim or dispute is not filed within one year, it is permanently barred.

(k) If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. If any other provision of this section is found to be illegal or unenforceable, that provision will be severed with the remainder of this section remaining in full force and effect.

All parts of this Limited Warranty apply to the maximum extent permitted by law or unless prohibited by law. This Limited Warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

You may contact Unelma’s Customer Service Department by calling toll-free  (866) 591-9194 or by sending an email to info@myunelma.com


PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 10 YEARS FROM YOUR DATE OF PURCHASE.



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