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FAQ

 101 nights trial- how does it work

Unelma Mattresses are covered by an In-Home Trial Period that begins the day your new Unelma mattress arrives.

The In-Home Trial Period for all Unelma mattresses is 101 nights. It can take about 30 days for your body to adjust to a new mattress, and we are confident that by the end of that 30 days you will have found your ideal way to better sleep. If, however, after sleeping on your new mattress for a full 30 nights, you are not completely satisfied, contact us before the end of the 100 night In-Home Trial Period to arrange for the return of your Unelma Mattress.

Return shipping/delivery fees apply to any permitted returns. Any permissible return must be authorized first. No unauthorized returns are allowed. Contact the Unelma® Customer Service Center at (877) 886-3562 to obtain a Return Service Order (RSO) number before returning any product to us.

What are the benefits of owning a bamboo mattress?

Our bamboo mattress is made of CertiPUR-US® memory foam that is toxic free, the Bamboo is an open cell organism that attracts oxygen thus eliminating dust & skin cells from settling in your mattress, the bamboo can kills bacteria on contact preventing our sweat from entering the mattress and creating fungus.

If I return the mattress can I keep any promotional Items I receive with the mattress?

If you choose to return the mattress you would need to send back any unused Items you received with the mattress. If you would like to keep the promotional items or if they were used, the full retail price of those items would be deducted from your mattress refund.

Return shipping/delivery fees apply to any permitted returns. Any permissible return must be authorized first. No unauthorized returns are allowed. Contact the Unelma® Customer Service Center at (877) 886-3562 to obtain a Return Service Order (RSO) number before returning any product to us.

Are Unelma Mattresses Safe?

Aside from being irresistibly comfortable, our Bamboo Mattress is made of the eco-friendliest foam on the planet. It’s been tested to meet CertiPUR-US® standards for emissions, content, performance, and durability.

What is Certi-Pur us foam?

CertiPUR-US® is a certification program administered by a not-for-profit organization.

CertiPUR-US certified foams are: Made without ozone depleters

Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants

Made without mercury, lead, and other heavy metals

Made without formaldehyde

Made without phthalates regulated by the Consumer Product Safety Commission

Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

What is the advantage of the Unelma mattress?

The Unelma mattress benefits:

Better support system for your natural alignment.

Boosts oxygen intake due to the bamboo.

Induces a deeper sleep, helping you get better REM sleep.

Will last longer then other mattresses due to our unique design.

Lightweight -no “box spring” element inside the mattress.

The outside cover is machine washable.

Helps you stay cooler- NO MORE OVER SWEATING

Does the mattress control body temperature?

Our Unelma Mattress helps control body temperature, the top layer of is a special gel memory foam, along with the bamboo cover this mattress will always help to keep the body at a more neutral temperature during sleep.

How long does it take to adjust to my new Unelma bamboo mattress?

If you are new to sleeping on an Unelma Mattress, you will need to allow yourself an adjustment period of 60-90 days. Our memory foam contours to your body and responds to your body heat. This offers a very different sleeping surface than a traditional spring mattress. Please allow yourself the appropriate amount of time to adjust. You will reap the benefits of a good night’s sleep by making this transition.

How long should I wait to sleep on my new Unelma Mattress, how soon can I place bedding on my new Unelma Mattress?

You can sleep on your new Unelma Mattress tonight, even if it is not fully formed. No waiting or curing is necessary. The mattress should fully form in 24-72 hours.

Is your mattress shipped compressed and rolled or flat and expanded in a box?

The Unelma Mattress is compressed, rolled in plastic and shipped in a box.

What do I do if my Unelma Mattress gets wet or if I spill something on ?

If a liquid is spilled on the mattress, remove the entire mattress cover immediately it is machine washable (no bleach) , use a dry towel to soak up the liquid from the mattress, and blow dry. Allow the area to air dry before covering again. Spot clean with mild detergent by hand only, do not soak or machine washes the bamboo memory foam. Rinse with warm water and dry at room temperature.

Will my Unelma Mattress sag?

The Unelma Mattress with proper support underneath should not sag. Normal use will result in signs of routine aging. some changes may occur in the support characteristics. This indicates your bedding is adjusting to your body to enhance comfort and should not be considered a manufacturer defect.

Can I ship my Unelma mattress outside the U.S

Yes, we ship anywhere at an additional cost. For more info contact our customer service at PHONE NUMBER

Is the Unelma mattress safe for kids?

Yes, Unelma mattress is designed for the perfect support for our natural alignment at any age.

If I already purchased the 10” firm mattress can I upgrade to the 12” balance?

Yes, you can upgrade to the 12” balance mattress if you are still within the 100-night trial of your 10” firm mattress. With an upgrade, you will need to pay the shipping, and it will automatically complete your trial. The 101-night trial does not reset.

I bought the Unelma Balance Mattress 12” – can I switch it to the 10” firm mattress?

Yes, you can switch to the Unelma Firm Mattress 10”, but you must provide proof of purchase and confirm that you’re within the 101-night trial. Your refund will be provided via check, and you will be charged an additional $100 for shipping. This switch will complete your 100-night trial. It will not be reset.

Should I rotate or flip my mattress for uniform wear?

No, there is no need to flip the mattress, it is designed to spring back to its natural state.

What is the warranty on the Unelma pillows and sheets?

The Unelma pillows have a 10-year warranty not to go flat.

Our 100% bamboo sheets have a 10 warranty not to rip, tear or stain.

How do I wash my bamboo PRODUCTS?

Use a mild detergent, no bleach, no stain remover, wash with warm water and dry on low heat so they won't wrinkle

Caution: Never bleach bamboo, it will kill the open cell organism (the warranty will not cover that).

What is the warranty on the floopie?

The floopie has a 10-year warranty not to go flat just like the pillows.

What it the warranty on my adjustable frame

Our frames have a 5 year warranty. For more details see link WARRANTY

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